Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, subscribe to our services, or contact us for support. This includes your name, email address, phone number, payment information, and any other information you choose to provide.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events.

We may also use your information to personalize your experience, analyze usage patterns, detect and prevent fraud, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, conducting business, or serving you.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or acquisition.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

We regularly review our security practices and update them as necessary to maintain the confidentiality and integrity of your information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Course materials and progress data may be retained for educational continuity and certification purposes as outlined in our Terms of Service.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. To exercise these rights, please contact us using the information provided below.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookies through your browser settings.

For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We may use third-party analytics services to help us understand how our platform is used and to improve our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

When transferring data from the European Union, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Marketing Communications

We may send you promotional emails about our courses, services, and events. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of promotional communications, we may still send you transactional messages related to your account and services.

Data Processing Legal Basis

We process your personal information based on various legal grounds, including your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.

Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@vectorframeads.academy
Phone: +44 7429 380516
Address: 14 Denbigh Terrace, London W11 2QJ, United Kingdom